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FAQ

Frequently Asked Questions
Q:
Do you stock brand-name tablets?
A:

Yes, we offer both brand-name and generic tablets.

Q:
What does “generic” mean?
A:
Generic medicines are made and sold without patent protection. A generic has the same active ingredients as the brand-name tablet and is identified by its chemical name rather than its brand name. Generic medicines are produced by an approved manufacturer, but not by the original drug maker. They can be supplied once the patent on the brand-name equivalent expires. After the original medicine’s patent ends, any pharmaceutical company may gain the right to manufacture it and obtain the chemical formula.
Q:
Why are generic medicines cheaper than branded ones?
A:
Unlike generic medicines, much of the cost for brand-name products comes from research, development, and advertising. Manufacturers of generic medicines do not need to spend on research and development or marketing. They only need to obtain the chemical formula to make the generic version. That means you can get high-quality medicines at a fair price!
Q:
How good are generic medicines?
A:
Generic medicines are just as good as their brand-name equivalents, even if they look different in shape or colour. They contain the same active ingredients, in the same amount, and are absorbed into the bloodstream at the same rate.
Q:
Are the generic tablets sold here FDA approved?
A:
All generic tablets are produced by FDA-approved companies.
Q:
What’s the difference between Soft and Regular medicine?
A:

Drug Name: Viagra, Dosage: 50mg, 100mg, Time before it starts to act: 1 hour, How to take: take with a glass of water, Fatty food/alcohol: no, Effect lasts: 3-4 hours

 

Drug Name: Viagra Soft, Dosage: 50mg, 100mg, Time before it starts to act: 15 - 20 minutes, How to take: put under the tongue till it dissolves, Fatty food/alcohol: yes, Effect lasts: 6 hours

 

Drug Name : Viagra Professional, Dosage: 100mg, Time before it starts to act: 30 min, How to take: take with a glass of water, Fatty food/alcohol: yes, Effect lasts: 4 hours

 

Drug Name: Viagra Super Active, Dosage: 100mg, Time before it starts to act: 10 min, How to take: take with a glass of water, Fatty food/alcohol: no, Effect lasts: 9 hours

 

Drug Name: Cialis, Dosage: 20mg, Time before it starts to act: 30 minutes, How to take: take with a glass of water, Fatty food/alcohol: no, Effect lasts: 36 hours  

 

Drug Name: Cialis Soft, Dosage: 20mg, Time before it starts to act: 15 - 20 minutes, How to take: put under the tongue till it dissolves, Fatty food/alcohol: yes, Effect lasts: 24 - 36 hours

 

Drug Name: Cialis Super Active, Dosage: 20mg, Time before it starts to act: 5 - 7 min, How to take: take with a glass of water, Fatty food/alcohol: yes, Effect lasts: 50 - 55 hours

 

Drug Name: Levitra, Dosage: 20mg, Time before it starts to act: 10 minutes - 1 hour, How to take: take with a glass of water, Fatty food/alcohol: no, Effect lasts: 12 hours

Q:
Is there a difference between 50mg and 100mg ED tablets? What should my starting dose be?
A:
We recommend starting with 25mg, since you can split your tablets and save money that way. You should never begin with a higher dose; increase gradually to see what works best for you. For example, the standard dose for Viagra is 25mg, while the standard dose for Cialis and Levitra is 20mg. Your doctor will determine the right dose based on your age and weight, so please speak with your doctor before ordering.
Q:
Do you need a prescription before buying from your site?
A:
Please note that we do not require a prescription for any product you can order on our site, but we strongly recommend speaking with your doctor before placing an order.
Q:
What are your shipping rates?
A:
Shipping rates can vary depending on the delivery option you choose, the destination country, and the products you order. To check the shipping cost, add the items you want to your cart and continue to checkout.
Q:
Do you deliver overseas?
A:
We deliver to most countries around the world. Please get in touch with our Customer Service team or review the order form to see which delivery options are available for your area.
Q:
How are orders dispatched?
A:
We know your privacy and discretion matter when ordering online with us. That’s why we send orders in plain, unmarked packaging with no details about the contents shown on the outside.
Q:
What happens if the parcel is damaged or something is missing?
A:
In this situation, please contact our support team and let us know about the issue. We will either resend the parcel or refund your payment. For more details, see our Delivery Guarantee. Please note that if your order contains 100 pills or more, it may be shipped in multiple parcels.
Q:
Can my order be held up at customs?
A:
If that happens, you’ll be notified separately. The recipient may be asked to attend and give permission for the parcel to be inspected. After that, you should receive your products. If you have any trouble receiving your order, please contact us and we’ll do our best to sort it out.
Q:
What amount do I need to pay if you resend the product?
A:
We will resend the product at no cost. There will be no extra charges.
Q:
Why haven’t I received my order yet?
A:
You can use your delivery tracking code to check the current status if you chose express delivery. If you selected standard airmail, delivery can take up to 30 days. If the parcel still hasn’t arrived after that time, please contact your local post office. If they confirm it has not been delivered, we will resend your order FREE of charge. However, if the original order later arrives as well as the replacement, we trust you to let us know as soon as possible. We always aim to resolve issues fairly and reasonably.
Q:
Which shipping options do you provide?
A:

Trackable Courier Service takes 10-21 days. Parcels sent with this service can be tracked using the tracking number and may take up to 30 days to arrive.

Q:
What if the order doesn’t arrive within the delivery window?
A:
If the order doesn’t arrive within the delivery window, we guarantee to resend the product free of charge or refund your money.
Q:
How do I place an order?
A:
To place an order, select the product you want to purchase by clicking the "Buy now" button. Next, choose the number of pills you’d like to order, then click "Checkout". Complete all required order details, double-check the information and pill quantity, and then press the "Submit transaction" button. If your order is approved, you’ll see a message on the screen and an order confirmation will be sent automatically to the email address you provided.
Q:
When will my credit card be charged?
A:
Once you complete the checkout form and click "Submit", the details are sent to our payment processing centre for verification, and your credit card is charged. After the payment is approved, your order is confirmed and sent for processing.
Q:
Can I cancel my order and get a refund to my card?
A:
Please review our Refund and Order Cancellation Policies.
Q:
How can I check my order status?
A:
Order tracking depends on the country the order is being delivered to. We offer 2 ways to check it: • contact our support team (Contact Us) • view the status on the website using the Order Status option
Q:
What if I can’t find the answer to my question here?
A:
Please reach out to our customer support team anytime and we’ll be happy to help with your questions.
Q:
What payment methods do you accept?
A:
We accept credit cards including Visa, MasterCard, AMEX, JCB, Diners Club, Discover, and E-Checks.
Q:
Do you offer a money-back guarantee?
A:
If the product is not delivered, we guarantee a full refund.
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